instream DIRECT PAY Support

Preventing fraud and protecting dentists

• instream Direct Pay is in the unique position of aggregating payments on behalf of multiple Payors across Canada; as a result instream Direct Pay controls the flow for all assigned benefit payments for all Direct Pay Payors for a given Dentist.
• To prevent fraud and protect dentists instream choose to enforce a strict know your customer policy to prevent fraud, and protect Dentists. The Electronic Identity Verification (EIV) used for registration meets this standard, while also enabling Dentists to register quickly and easily.
• Electronic Identity Verification requires the dentist verify personal information (CDAnet UIN,CDAnet Office ID,First Name,Last Name,DOB,Personal Address,Personal Credit Card #) and is completed by Trans Union’s Identity Verification Service.
• With the exception of your name and CDAnet information instream retains none of the personal information used to verify your identity.

Protecting Patient Health Information

• The detailed statements associated with payments contain private patient health information.  To protect this information users must verify their identity in order for instream to provide access to them.  This is done via providing the valid access code linked to a statement or completing registration.

Dentists at the foundation

• When Payors send an assigned benefit payment to a dentist it is sent to a dentist for procedures they performed at a specific a dental office.
• instream Direct Pay does the very same thing but aggregates multiple assigned payments from multiple Payors into a single payment. These payments remain as they did before, sent to a specific dentist for procedures performed at a specific office.
• As payments are sent to Dentists for work completed at specific offices, instream Direct Pay’s registration and access permissions are designed with this at its foundation.

Why dentists should complete registration

• Dentists should always complete registration personally.
• Registration provides dentists with access to powerful features like controlling the method of payment for all assigned benefit payments for all locations where they practice as well as access to two years worth of detailed statements for all locations where they practice.
• Owners can provide associate dentists with the banking information they wish the associate to apply to the method of payment for their location.
• For more information on how to change your method of payment click here.

Staff access

• Direct Pay provides Dentists with the granularity of roles; this enables dentists to give dental office staff at specific offices access to the assigned benefit payment details they need to reconcile their accounts. This is done while also restricting staffs access to other sensitive account properties like the method of payment among others.  For instructions on how to add staff click here.

Setup Direct Deposit

• After registration its important to setup direct deposit for dentists who want it.
• For instructions on how to setup direct deposit click here.

Add staff

• Once registered it’s important that dentists add staff accounts for their staff at each one of their locations.
  This will provide staff access to historical detailed statements.
• For instructions on how to add staff click here.

Benefits of registration

• Choose between cheques or direct deposit
• Provide staff access to statements
• Access to past statements
• Email notifications

Best of all registration is FREE!

No. Dentists who are not registered will continue to receive their payments via cheque.

YES! Registering provides you with the following important benefits

• Choose between cheques or direct deposit
• Provide staff access to statements
• Access to past statements
• Email notifications

Best of all registration is FREE!

Dentists complete registration

• Dentists should always complete registration personally.
• Registration provides dentists with access to powerful features like controlling the method of payment for all assigned benefit payments for all locations where they practice as well as access to two years worth of detailed statements for all locations where they practice.
• Owners can provide associate dentists with the banking information they wish the associate to apply to the method of payment for their location.

Staff access

• Direct Pay provides Dentists with the granularity of roles; this enables dentists to give dental office staff at specific offices access to the assigned benefit payment details they need to reconcile their accounts. This is done while also restricting staffs access to other sensitive account properties like the method of payment among others

instream DIRECT PAY aggregates payments from multiple Payors in a single cheque or Direct Deposit; when the amounts from all the Payors are summed you obtain the amount of the Cheque or Direct Deposit.

How do I know which Payors were included in a given payment?

Cheque Payments have a Cheque Summary physically attached to the cheque which lists all the Payors, Direct Deposit payments are accompanied by a  “instream DIRECT PAY – New Statement Notification” email which lists all the Payors.

No. Dentists who are not registered will continue to receive their payments via cheque.

YES! Registering provides you with the following important benefits

• Choose between cheques or direct deposit
• Provide staff access to statements
• Access to past statements
• Email notifications

Best of all registration is FREE!

No.  Once registered you will have access to statements from payors for all your dental offices that are registered with CDAnet to send electronic claims.  Click Here for more information on how to register with CDAnet.

If you are registered, you or your staff can login and download your statement.  If you are not registered, you can use the Access Code located on the cheque to download your statement.  See “Downloading a Statement” in the “Website Basics” section for detailed instructions.

Click Here to see a detailed statement example.

Click Here to see the instream Direct Pay Payment Calendar.

Direct Deposit using Direct Pay

• Receive your payments faster
• Eliminate the risks associated with lost, stolen, delayed or misdirected checks.
• Avoid any problems due to mail disruption.
• Eliminate excess paper.

Avoid opening a separate bank account for direct deposit. Direct Pay tells you what is being deposited at all times, so there’s never a need to have staff log into your bank account.

Javascript must be enabled on the web browser in order for the portals to work properly.

• Users with Javascript disabled will experience an inability to interact with certain aspects of the website. For example: buttons, menus, and popup windows.

Other than the information on the cheque and summary statement attached to the cheque support agents cannot divulge any information from the detailed statement.

Detailed statements are provided exclusively via the appropriate payor website.

The claims inside detailed statements contain private patient health information.  To protect private patient health information users must verify their identity in order for instream to provide access to them.  This is done via providing the valid access code linked to a statement or completing registration.

For more information on registration click here.

instream DIRECT PAY aggregates payments from multiple Payors in a single cheque or Direct Deposit; when the amounts from all the Payors are summed you obtain the amount of the Cheque or Direct Deposit.

How do I know which Payors were included in a given payment?

Cheque Payments have a Summary Statement physically attached to the cheque which lists all the Payors, Direct Deposit payments are accompanied by a  “instream DIRECT PAY – New Statement Notification” email which lists all the Payors.

Replacing a lost cheque is quick and easy

• Contact instream DIRECT PAY Support at 844-467-2963
• instream will process the cheque replacement (NOTE: Cheque can be replaced with a Direct Deposit if the Dentist registers to instream DIRECT PAY)
• The original cheque will be stopped with the bank
• A new cheque or direct deposit will be issued

No. Always cash cheque payments and then contact the Payor in question to reverse or adjust the claim in question. Payors will either request that you send them a cheque in the appropriate amount or they will send an adjustment which will recover the funds from future assigned benefit payments. Instream cheques mailed to instream, or mailed back to Payors will be mailed back to the dental office

Always cash cheque payments and then contact the Payor in question to reverse the claim in question. Payors will either request that you send them a cheque in the appropriate amount or they will send an adjustment which will recover the funds from future assigned benefit payments. Instream cheques mailed to instream, or mailed back to Payors will be mailed back to the dental office.

Always cash cheque payments and then contact the Payor in question to reverse the claim in question. Payors will either request that you send them a cheque in the appropriate amount or they will send an adjustment which will recover the funds from future assigned benefit payments. instream Payments mailed to instream are stopped and re-issued.  Personal cheques mailed to instream are shredded.

1. Contact instream DIRECT PAY support at 844-467-2963
2. instream will process the 5$ Bank Details Retrieval Fee
3. instream will obtain and send you the Bank Details associated with the cashed cheque

• “Prior balance with payor” will include:
  • Prior payments from Payors that were below the payment threshold for the method of payment current set (1$ for Direct Deposit and 5$ for Cheque)
  • Negative adjustments from Payors.  For clarity regarding the nature of a negative adjustment offices can reach out to the Payor that issued the negative adjustment.

1. Take note of the Cheque Summary (Titled “IMPORTANT“) that comes physically attached to each cheque. It lists each payor with assigned benefit payments on the cheque.
2. Visit directpaycanada.com.
3. Select one of the Payors that was on the Cheque Summary.
4. Enter either the Access Code located at the bottom of your Cheque Summary or if you have registered and have a staff or dentist account you can enter your email address and password.
5. Make sure you have the correct dental office selected by examining the address in the top right hand of your screen.
6. Click on the “Statements” button on the top navigation bar
7. Click on the statement that you would like to download
8. Repeat steps 2-7 for each payor that was on the Cheque Summary.

*Please note that non registered users will have limited access to older statement; registered users will have access to all previous statements

* Please note that registration is required in order to change your method of payment. Register now!

1. Visit the following site instreamcanada.com/direct-pay-login/
2. Select any payor
3. Enter your email and password
4. Make sure you have the correct dental office selected by examining the address in the top right hand of your screen
5. Click on the “Payment” button located on the top navigation bar
6. Click on the “UPDATE OR CHANGE PAYMENT METHOD” button
7. Select the Direct Deposit radio button
8. Click on Next
9. Populate the required information and or click on Save

* Please note that registration is required in order to change your method of payment. Register now!

1. Visit the following site instreamcanada.com/direct-pay-login/
2. Select any payor
3. Enter your email and password
4. Make sure you have the correct dental office selected by examining the address in the top right hand of your screen
5. Click on the “Payment” button located on the top navigation bar
6. Click on the “UPDATE OR CHANGE PAYMENT METHOD” button
7. Select the type of Payment Method you would like to use by selecting the appropriate radio button
8. Click on Next
9. Depending on your selection populate the required information and or click on Save

* See Important Notes Below Before starting

1. Visit the following site instreamcanada.com/direct-pay-login/
2. Select any payor
3. Enter your email and password
4. Make sure you have the correct dental office selected by examining the address in the top right hand of your screen
5. Click on the “Staff” button located on the top navigation bar
6. If a colleague in your office has already added staff you can simple enable their access to your statements by toggling the switch to the right of their name
7. To add a new staff member click on the “Add New Staff To Office” button.
8. Enter the Staff’s information
9. Click on the “Save” button
10. The staff will receive an email to verify the email address and set their password

Important Notes

• Registration is required in order to provide staff access to statements. Register now!
• Staff must only be added once by any Dentist in a dental office, other Dentists in the same dental office can subsequently enable access for the existing staff

* Please note that registration is required in order to update your email notification settings. Register now!

1. Visit the following site instreamcanada.com/direct-pay-login/
2. Select any payor
3. Enter your email and password
4. Make sure you have the correct dental office selected by examining the address in the top right hand of your screen
5. Click on the “Notifications” button located on the top navigation bar
6. Enter an email address and click on “Add email” to add an email address
7. Click on the trash can icon to right of an address to delete it

Please note that you cannot delete the email address used to login

Your CDAnet Dental Office address is used as the mailing destination for cheques. Dentists who wish to update their address can contact the CDAnet Helpdesk at 1-800-267-9701

* Please note that registration is required in order to update your email address used to login. Register now!

1. Visit the following site instreamcanada.com/direct-pay-login/
2. Select any payor
3. Enter your email and password
4. Hover your mouse over you name in the top right hand side of the screen
5. Select “Account Settings” from the drop down menu
6. Enter the new email address
7. Click on save
8. Click on the verification link in the email sent to the new address
   *Please note the new email address will not be active until the verification link has been clicked

1. Visit the following site instreamcanada.com/direct-pay-login/
2. Select any payor
3. Enter your email and password or Access Code
4. You can select a Different Dental Office by using the menu in the top right hand of your screen listing the Dental Office Address

instream DIRECT PAY is a payment service offered by select payors to help consolidate assigned benefit payments for the dental office.  Click here to find out more

Instead of receiving multiple payments from multiple payors for assigned claims, you will receive a single payment from instream DIRECT PAY from select payors. You will be able to choose between direct deposit and cheque.

Starting in 2017 instream DIRECT PAY is being launched in phases.  More and more Dentists will begin to receive payments from instream Direct Pay from participating as the size of the roll out increases.  Dentists can however register for additional benefits at any time.

Better Payment Options

Choose between direct deposit or cheque. The choice is yours.

Ease of Use

With Direct Pay

• Statements have the same look and feel. There’s no need to understand how each payor statement is organized
• Staff can download electronic statements
• Payments are always on Fridays. The schedule is the same for all payors

Better Support

Direct Pay enables dentists to contact a single company for assistance with assigned payments.