instream Direct Pay is in the unique position of aggregating payments on behalf of multiple Payors across Canada; as a result instream Direct Pay controls the flow for all assigned benefit payments for all Direct Pay Payors for a given Dentist.
To prevent fraud and protect dentists instream choose to enforce a strict know your customer policy to prevent fraud, and protect Dentists. The Electronic Identity Verification (EIV) used for registration meets this standard, while also enabling Dentists to register quickly and easily.
Electronic Identity Verification requires the dentist verify personal information (CDAnet UIN,CDAnet Office ID,First Name,Last Name,DOB,Personal Address,Personal Credit Card #) and is completed by Trans Union’s Identity Verification Service.
With the exception of your name and CDAnet information instream retains none of the personal information used to verify your identity.
Protecting Patient Health Information
The detailed statements associated with payments contain private patient health information. To protect this information users must verify their identity in order for instream to provide access to them. This is done via providing the valid access code linked to a statement or completing registration.
Dentists at the foundation
When Payors send an assigned benefit payment to a dentist it is sent to a dentist for procedures they performed at a specific a dental office.
instream Direct Pay does the very same thing but aggregates multiple assigned payments from multiple Payors into a single payment. These payments remain as they did before, sent to a specific dentist for procedures performed at a specific office.
As payments are sent to Dentists for work completed at specific offices, instream Direct Pay’s registration and access permissions are designed with this at its foundation.
Why dentists should complete registration
Dentists should always complete registration personally.
Registration provides dentists with access to powerful features like controlling the method of payment for all assigned benefit payments for all locations where they practice as well as access to two years worth of detailed statements for all locations where they practice.
Owners can provide associate dentists with the banking information they wish the associate to apply to the method of payment for their location.
For more information on how to change your method of payment click here.
Staff access
Direct Pay provides Dentists with the granularity of roles; this enables dentists to give dental office staff at specific offices access to the assigned benefit payment details they need to reconcile their accounts. This is done while also restricting staffs access to other sensitive account properties like the method of payment among others. For instructions on how to add staff click here.
Setup Direct Deposit
After registration its important to setup direct deposit for dentists who want it.
For instructions on how to setup direct deposit click here.
Add staff
Once registered it’s important that dentists add staff accounts for their staff at each one of their locations.
This will provide staff access to historical detailed statements.
Dentists should always complete registration personally.
Registration provides dentists with access to powerful features like controlling the method of payment for all assigned benefit payments for all locations where they practice as well as access to two years worth of detailed statements for all locations where they practice.
Owners can provide associate dentists with the banking information they wish the associate to apply to the method of payment for their location.
Staff access
Direct Pay provides Dentists with the granularity of roles; this enables dentists to give dental office staff at specific offices access to the assigned benefit payment details they need to reconcile their accounts. This is done while also restricting staffs access to other sensitive account properties like the method of payment among others
instream DIRECT PAY aggregates payments from multiple Payors in a single cheque or Direct Deposit; when the amounts from all the Payors are summed you obtain the amount of the Cheque or Direct Deposit.
How do I know which Payors were included in a given payment?
Cheque Payments have a Cheque Summary physically attached to the cheque which lists all the Payors, Direct Deposit payments are accompanied by a “instream DIRECT PAY – New Statement Notification” email which lists all the Payors.
No. Once registered you will have access to statements from payors for all your dental offices that are registered with CDAnet to send electronic claims. Click Here for more information on how to register with CDAnet.
If you are registered, you or your staff can login and download your statement. If you are not registered, you can use the Access Code located on the cheque to download your statement. See “Downloading a Statement” in the “Website Basics” section for detailed instructions.
Eliminate the risks associated with lost, stolen, delayed or misdirected checks.
Avoid any problems due to mail disruption.
Eliminate excess paper.
Avoid opening a separate bank account for direct deposit. Direct Pay tells you what is being deposited at all times, so there’s never a need to have staff log into your bank account.
Javascript must be enabled on the web browser in order for the portals to work properly.
Users with Javascript disabled will experience an inability to interact with certain aspects of the website. For example: buttons, menus, and popup windows.
Other than the information on the cheque and summary statement attached to the cheque support agents cannot divulge any information from the detailed statement.
The claims inside detailed statements contain private patient health information. To protect private patient health information users must verify their identity in order for instream to provide access to them. This is done via providing the valid access code linked to a statement or completing registration.
instream DIRECT PAY aggregates payments from multiple Payors in a single cheque or Direct Deposit; when the amounts from all the Payors are summed you obtain the amount of the Cheque or Direct Deposit.
How do I know which Payors were included in a given payment?
Cheque Payments have a Summary Statement physically attached to the cheque which lists all the Payors, Direct Deposit payments are accompanied by a “instream DIRECT PAY – New Statement Notification” email which lists all the Payors.
No. Always cash cheque payments and then contact the Payor in question to reverse or adjust the claim in question. Payors will either request that you send them a cheque in the appropriate amount or they will send an adjustment which will recover the funds from future assigned benefit payments. Instream cheques mailed to instream, or mailed back to Payors will be mailed back to the dental office
Always cash cheque payments and then contact the Payor in question to reverse the claim in question. Payors will either request that you send them a cheque in the appropriate amount or they will send an adjustment which will recover the funds from future assigned benefit payments. Instream cheques mailed to instream, or mailed back to Payors will be mailed back to the dental office.
Always cash cheque payments and then contact the Payor in question to reverse the claim in question. Payors will either request that you send them a cheque in the appropriate amount or they will send an adjustment which will recover the funds from future assigned benefit payments. instream Payments mailed to instream are stopped and re-issued. Personal cheques mailed to instream are shredded.
instream can obtain the Bank Details associated with the cashed cheque however we strongly recommend dentists review their *personal* bank account details as the vast majority of missing cashed payments are found to have been mistakenly deposited into the Dentists personal account. instream Support Agents and the Direct Pay website can provide you with the date the cheque was cashed, Dentists and Dental office staff can use this date to locate the cashed payment. If the payment still cannot be located offices can proceed with the following to obtain the details for a cashed payment from the bank.
Bank Details Retrieval Steps:
Contact instream DIRECT PAY support at 844-467-2963
instream will process the 5$ Bank Details Retrieval Fee
instream will obtain and send you the Bank Details associated with the cashed cheque
Prior payments from Payors that were below the payment threshold for the method of payment current set (1$ for Direct Deposit and 5$ for Cheque)
Negative adjustments from Payors. For clarity regarding the nature of a negative adjustment offices can reach out to the Payor that issued the negative adjustment.
Take note of the Cheque Summary (Titled “IMPORTANT“) that comes physically attached to each cheque. It lists each payor with assigned benefit payments on the cheque.
Select one of the Payors that was on the Cheque Summary.
Enter either the Access Code located at the bottom of your Cheque Summary or if you have registered and have a staff or dentist account you can enter your email address and password.
Make sure you have the correct dental office selected by examining the address in the top right hand of your screen.
Click on the “Statements” button on the top navigation bar
Click on the statement that you would like to download
Repeat steps 2-7 for each payor that was on the Cheque Summary.
*Please note that non registered users will have limited access to older statement; registered users will have access to all previous statements
Make sure you have the correct dental office selected by examining the address in the top right hand of your screen
Click on the “Staff” button located on the top navigation bar
If a colleague in your office has already added staff you can simple enable their access to your statements by toggling the switch to the right of their name
To add a new staff member click on the “Add New Staff To Office” button.
Enter the Staff’s information
Click on the “Save” button
The staff will receive an email to verify the email address and set their password
Important Notes
Registration is required in order to provide staff access to statements. Register now!
Staff must only be added once by any Dentist in a dental office, other Dentists in the same dental office can subsequently enable access for the existing staff
Your CDAnet Dental Office address is used as the mailing destination for cheques. Dentists who wish to update their address can contact the CDAnet Helpdesk at 1-800-267-9701
Hover your mouse over you name in the top right hand side of the screen
Select “Account Settings” from the drop down menu
Enter the new email address
Click on save
Click on the verification link in the email sent to the new address
*Please note the new email address will not be active until the verification link has been clicked
instream DIRECT PAY is a payment service offered by select payors to help consolidate assigned benefit payments for the dental office. Click here to find out more
Instead of receiving multiple payments from multiple payors for assigned claims, you will receive a single payment from instream DIRECT PAY from select payors. You will be able to choose between direct deposit and cheque.
Starting in 2017 instream DIRECT PAY is being launched in phases. More and more Dentists will begin to receive payments from instream Direct Pay from participating as the size of the roll out increases. Dentists can however register for additional benefits at any time.
